PRIVACY POLICY

This Privacy Policy describes how Nyxele and/or Nyxele’s Study (“we,” “us,” or “our”) collect, use, protect, and disclose personal information when you visit our website, make a purchase, book a service, contact us, or otherwise interact with us.

This policy applies to Nyxele and Nyxele’s Study offerings unless a specific offering provides a separate privacy notice.

INFORMATION WE MAY COLLECT

We may collect personal information that you voluntarily provide when you:

  • Create an account
  • Place an order
  • Book a service or appointment
  • Subscribe to our email list
  • Complete a contact form
  • Contact us with a question or request
  • Participate in an offering, promotion, or other website feature

Depending on how you interact with us, this information may include:

  • Name
  • Email address
  • Telephone number
  • Billing and shipping address
  • Account information
  • Order and purchase information
  • Appointment or booking information
  • Information you voluntarily provide through forms, messages, or communications

Please do not provide information that is not necessary for your purchase, booking, or request.

PAYMENT INFORMATION

When you make a purchase, payment information is processed through the applicable third-party payment processor.

Payment processors may collect information necessary to complete your transaction in accordance with their own privacy policies and security practices.

We generally do not receive or store your complete payment card information.

HOW WE USE YOUR INFORMATION

We may use personal information to:

  • Process and fulfill orders
  • Provide requested services
  • Manage appointments and bookings
  • Create and maintain customer accounts
  • Communicate regarding orders, appointments, services, or inquiries
  • Provide customer support
  • Send newsletters, updates, or promotional communications when you have subscribed or otherwise consented
  • Maintain and improve our website
  • Help protect our website, customers, and business from fraud, misuse, or security threats
  • Maintain appropriate business and transaction records
  • Comply with applicable legal obligations

EMAIL & MARKETING COMMUNICATIONS

If you choose to subscribe to our mailing list, we may send you newsletters, announcements, special offers, educational content, product updates, or other communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional or service-related communications regarding an order, account, booking, or other request you have made.

COOKIES & WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies for functionality, security, account features, shopping carts, checkout, preferences, analytics, and other website services.

Where analytics, advertising, or similar optional technologies are used, information may be collected about how visitors interact with our website.

Depending on your location and applicable law, you may be provided with choices regarding certain cookies or tracking technologies.

THIRD-PARTY SERVICE PROVIDERS

We may use third-party service providers to help operate our website and business, including providers involved with:

  • Website hosting
  • WordPress and website functionality
  • E-commerce and order processing
  • Payment processing
  • Appointment or booking services
  • Email and newsletter delivery
  • Shipping and order fulfillment
  • Website security
  • Analytics
  • Marketing services

These providers may process personal information as necessary to provide their services and are subject to their own privacy practices and policies.

SHARING OF PERSONAL INFORMATION

We do not sell or rent your personal information for money.

We may disclose information to service providers when reasonably necessary to operate our website, process transactions, provide requested services, fulfill orders, protect our business, or comply with legal obligations.

Certain uses of analytics or advertising technologies may be considered a “sale,” “sharing,” or targeted advertising under some privacy laws even when no money is exchanged. Where applicable, individuals may exercise the privacy rights provided by their jurisdiction.

We may also disclose information when required by law, legal process, court order, or a valid request from an appropriate governmental authority.

DATA SECURITY

We take reasonable administrative, technical, and organizational measures designed to protect personal information within our control.

However, no website, electronic transmission, or method of electronic storage can be guaranteed to be completely secure.

DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders and services, maintaining appropriate business records, resolving disputes, enforcing agreements, and satisfying applicable legal, tax, accounting, or regulatory requirements.

YOUR PRIVACY RIGHTS

Depending on where you live and the laws that apply, you may have certain rights regarding your personal information, which may include the right to:

  • Request access to personal information we maintain about you
  • Request correction of inaccurate personal information
  • Request deletion of certain personal information
  • Obtain a copy of certain personal information
  • Opt out of certain uses or disclosures of personal information
  • Withdraw consent where processing is based on consent
  • Appeal certain decisions concerning a privacy request where applicable
  • Exercise applicable privacy rights without unlawful discrimination

These rights are subject to applicable legal exceptions and requirements.

To submit a privacy request, please use the Contact page for Nyxele or Nyxele’s Study, as applicable, and clearly state that your message concerns a privacy request.

We may need to verify your identity before completing certain requests.

AGE RESTRICTIONS & MINORS

Our website, products, services, bookings, and other offerings are intended for individuals 18 years of age or older.

We do not knowingly accept orders, bookings, or service requests from individuals under the age of 18.

We also do not knowingly collect personal information from individuals under the age of 18. If we become aware that personal information has been submitted by an individual under 18, we will take reasonable steps to review and delete the information when appropriate.

Individuals under the age of 18 may not purchase, book, or use products or services offered by Nyxele or Nyxele’s Study.

THIRD-PARTY LINKS

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policy of any third-party service you choose to visit or use.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, services, technologies, or applicable requirements.

When this policy is updated, the Last Updated date at the top of this page will be revised.

CONTACT US

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please use the Contact page for Nyxele or Nyxele’s Study, as applicable.

Last Updated: September 23, 2026