Refund, Return, & Exchanges Policy

This policy applies to purchases made through Nyxele and/or Nyxele’s Study, including physical products, services, and educational offerings.

Because Nyxele and Nyxele’s Study offer personalized services, scheduled sessions, handmade products, digital materials, educational offerings, and spiritually focused services, fulfillment, cancellation, and rescheduling terms depend on the purchase.

By completing a purchase, you acknowledge that you have reviewed and agree to this policy.

General Refund & Cancellation Policy

Due to the personal, individualized, handmade, digital, scheduled, limited-availability, and specialty nature of these offerings:

Sales are generally final for ordinary returns and changes of mind, subject to the specific terms below and applicable law.

After payment, cancellation requests depend on whether preparation, fulfillment, digital access, or a reserved session has begun. Contact us promptly if you need help with an order.

Submitting payment confirms your purchase and acceptance of the applicable product or service terms.

Please carefully review:

the product or service description;
submitted questions or information;
appointment requirements;
selected options;
quantities;
shipping information;
and all applicable policies

before completing your purchase.

We generally do not provide refunds solely for a change of mind, scheduling conflicts, failure to use a purchased product or service, personal preference, dissatisfaction with an individual experience, or failure to review the applicable information before purchasing. This does not affect any remedy required by law or expressly offered below.

Nyxele ~ Live Intuitive Guidance & Reiki Sessions

Live Intuitive Guidance and Reiki sessions require dedicated appointment time, preparation, and energetic focus.

Once a live session is reserved or preparation has begun, the purchase is generally final, subject to the rescheduling terms below and applicable law.

To protect reserved appointment time while allowing reasonable scheduling flexibility, the following rescheduling terms apply.

First Reschedule

Clients are permitted one reschedule at no additional charge when at least 24 hours’ notice is provided before the scheduled session.

The rescheduled appointment is subject to current availability.

Second Reschedule

If a second reschedule is requested, a $30 rescheduling fee must be paid before a new session time can be arranged.

Late Rescheduling Requests

Requests made with less than 24 hours’ notice are treated in the same manner as a missed appointment.

Missed Appointments & No-Shows

If a client:

misses a scheduled session;
does not attend;
is unavailable at the scheduled time;
or fails to provide the required 24-hour notice,

the session may be rescheduled one time for a $30 rescheduling fee, provided that:

the client requests the reschedule within 24 hours of the missed appointment, and
the required rescheduling fee is paid within that same 24-hour period.

If both the request and payment are not completed within that period, the missed session is considered fully forfeited.

A new service purchase will then be required to schedule another session.

No refund or credit will be issued for a missed, forfeited, or unused session.

Late Arrivals

Clients are responsible for being available and prepared at the scheduled appointment time.

If a client arrives late, the session will still end at its originally scheduled conclusion time so that appointments following it are not affected.

Additional time is not guaranteed.

A significantly late arrival may be treated as a missed appointment when there is not enough remaining time to reasonably provide the service.

No refund, partial refund, or credit will be issued for time lost because of a client’s late arrival.

Appointment Availability

Rescheduling does not guarantee the same:

day;
time;
week;
appointment type;
or original scheduling window.

Appointments are subject to current availability.

Saturday availability tends to fill quickly and may be scheduled farther out than weekday appointments.

Clients are encouraged to provide several acceptable dates and times when requesting a new appointment.

A scheduling preference or inability to obtain a preferred appointment time does not qualify a purchase for a refund.

Written, Recorded & Remote Intuitive Services

Certain intuitive services may be delivered through:

written responses;
email;
voice recording;
video recording;
phone;
video call;
or another remote format.

Personalized services become final once preparation or fulfillment begins, subject to applicable law.

Payment confirms your request. If you need to cancel before preparation or fulfillment begins, contact us promptly so we can review the request. Once personalized work has begun, changes of mind do not qualify for a refund.

Clients are responsible for reviewing all questions and submitted information before completing their purchase.

Submitted Questions

If a reading is based on client-submitted questions, those questions must be complete and accurate at the time of submission.

Once questions have been submitted, they may not be replaced, substantially changed, or exchanged for unrelated questions.

Additional questions require the purchase of an additional applicable service.

Failure to submit questions correctly or a desire to change questions after purchase does not qualify the order for a refund.

Reiki & Energy Services

Reiki and energy-based services are personalized spiritual and wellness offerings.

Payment reserves the practitioner’s preparation, time, attention, and energetic availability.

Once a Reiki or energy-service appointment is reserved or preparation has begun, the purchase is generally final, subject to the rescheduling terms and applicable law.

No refund or credit will be issued because a client:

did not experience a particular sensation;
expected a different spiritual or energetic experience;
did not perceive an immediate change;
changed their mind;
or did not experience a particular outcome.

Individual experiences vary.

Please review the Spiritual & Wellness Disclaimer before purchasing Reiki or other energy-based services.

Physical Products

Physical products offered through Nyxele or Nyxele’s Study may include handmade, small-batch, custom, ritual, spiritual, intention-based, botanical, herbal, topical, body, personal-use, or specialty items.

Ordinary returns of physical products are generally not accepted. Damaged, defective, missing, or incorrect orders are handled separately below.

We generally do not accept returns solely for:

Change of mind
Personal preferences
Expected spiritual, ritual, wellness, or personal results
Products that have been opened, used, burned, or applied
Products altered or damaged after delivery
Failure to follow product instructions
Normal variations associated with handmade or small-batch products

Natural and handcrafted products may have minor variations in appearance, color, texture, scent, placement, weight, or finish. These variations are part of the nature of handmade and small-batch products and are not considered defects when the item matches its description and remains safe for its intended use.

Self-Care Products

Due to hygiene, safety, contamination, product-integrity, and personal-use concerns, wellness, herbal, botanical, topical, body, and personal-use products are generally not returnable for ordinary changes of mind.

This ordinary-return policy applies to both opened and unopened products; issues with damaged, defective, missing, or incorrect items are reviewed separately.

Customers are responsible for reviewing the following before purchasing and using a product:

Ingredients
Allergens
Sensitivities
Warnings
Directions
Contraindications
Product descriptions

An individual allergy, sensitivity, dislike of a product’s scent or texture, change of mind, or inability to use a product due to a personal circumstance does not automatically qualify the purchase for a refund. Please contact us if you believe a product is defective, mislabeled, or unsafe.

Please review the Product Use & Safety Policy before purchasing or using any self-care product.

Damaged, Defective, Missing or Incorrect Physical Orders

If you receive a physical order that appears to be:

damaged during transit;
defective;
missing an item;
or different from the item you ordered,

please contact us as soon as possible, ideally within 48 hours after delivery.

Prompt notice helps us document the issue and, where relevant, make a carrier claim. A report after 48 hours will still be reviewed.

Please provide:

your order number;
clear photographs of the affected item;
clear photographs of the shipping packaging;
a photograph of the shipping label;
and a description of the issue.

Please keep the affected product and all original packaging until your claim has been reviewed.

We will review damaged, defective, missing, or incorrect-order reports and determine an appropriate resolution.

An appropriate resolution may include correcting the order, a replacement, or a refund when warranted by the circumstances or required by law.

Shipping damage should not be confused with natural variations found in handmade, botanical, crystal, ritual, or small-batch products.

Shipping Delays, Lost Packages & Address Errors

Carrier transit delays after shipment do not automatically qualify an order for a refund.

Once an order has been shipped, carrier transit times and delivery schedules may be outside our control. If an order cannot be shipped within the promised timeframe, we will provide the delay or refund options required by law.

Delays caused by:

shipping carriers;
weather;
service interruptions;
holidays;
high-volume shipping periods;
transportation disruptions;
incorrect routing;
or other delivery circumstances

do not automatically change the ordinary-return terms for an order.

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned because of:

an incorrect address;
incomplete address;
refusal of delivery;
failure to retrieve the package;
or another customer-related delivery issue,

the customer will be responsible for any additional shipping costs required to resend the order.

Returned, refused, unclaimed, delayed, or incorrectly addressed packages do not automatically qualify for refunds. Report a package that is lost or never received so we can review the circumstances and offer an appropriate resolution.

Please refer to our Shipping Policy for complete shipping and delivery terms.

Digital Products

Digital products may include:

downloadable guides;
PDFs;
worksheets;
recordings;
digital rituals;
written materials;
templates;
educational resources;
or other electronically delivered content.

Digital product sales are generally final once access has been provided, subject to any stated offering terms and applicable law.

Failure to:

download;
access;
open;
complete;
read;
watch;
listen to;
or use

a digital purchase does not qualify the purchase for a refund.

If a technical problem prevents access to a purchased digital item, please contact us so that we can assist with access to the purchased material.

If we cannot provide or restore access to purchased digital material, we will review an appropriate resolution.

Nyxele’s Study ~ Courses, Classes & Educational Offerings

Purchases through Nyxele’s Study may include:

courses;
classes;
workshops;
educational downloads;
recorded materials;
guides;
mentorship offerings;
or related learning experiences.

Purchases through Nyxele’s Study are generally final after access is provided or a place in a live offering is reserved, subject to the stated offering terms and applicable law.

This applies whether or not the purchaser:

completes the course;
attends every class;
accesses every lesson;
downloads the materials;
completes assignments;
participates in the offering;
or chooses to continue.

A purchaser’s schedule, availability, participation, completion, or decision not to continue does not qualify the purchase for a refund.

Live Classes, Workshops & Mentorship Sessions

If Nyxele’s Study offers a scheduled live class, workshop, private educational session, or mentorship appointment, any rescheduling terms stated with the individual offering will apply.

When no separate rescheduling terms are provided, the live-session rescheduling provisions in this policy may apply.

A participant’s inability to attend the originally selected date does not automatically qualify the purchase for a refund; the stated rescheduling terms apply.

If we must move or reschedule a live educational offering, participants will receive information about the replacement date or access arrangements. If we cannot provide the offering or a reasonable alternative, we will review an appropriate remedy.

Spiritual, Ritual & Personal Results

A refund will not be issued because a purchaser believes that a:

ritual;
candle;
oil;
crystal;
spell-related product;
intuitive reading;
Reiki session;
manifestation practice;
spiritual service;
educational resource;
wellness product;
or another offering from Nyxele or Nyxele’s Study

did not produce the result the purchaser hoped for or expected.

Spiritual, intuitive, energetic, wellness, and personal experiences vary.

No product or service from Nyxele or Nyxele’s Study guarantees a specific manifestation, relationship outcome, financial outcome, healing result, reconciliation, prediction, energetic effect, personal transformation, or future event.

Client & Customer Responsibility

Clients and customers are responsible for:

reviewing product and service descriptions before purchasing;
selecting the correct product or service;
submitting accurate information;
reviewing submitted questions before purchase;
providing correct contact information;
providing accurate shipping information;
attending scheduled appointments;
monitoring appointment and order communications;
following applicable product directions;
following product safety instructions;
and contacting us promptly when assistance is needed.

Failure to read a product description, appointment instruction, confirmation message, policy, ingredient list, warning, or other information provided before purchase does not qualify the purchase for a refund.

Provider Rescheduling or Fulfillment Changes

Occasionally, we may need to reschedule a session, class, service, or fulfillment date because of:

illness;
emergency;
practitioner availability;
severe weather;
technical problems;
supply issues;
shipping interruptions;
safety concerns;
or other unexpected circumstances.

When we reschedule a scheduled service, the client will not be charged a rescheduling fee.

A new appointment, fulfillment arrangement, replacement date, or other appropriate accommodation will be provided.

The purchase remains active while a reasonable replacement arrangement is available. If we cannot provide the purchased offering or a reasonable alternative, we will review an appropriate remedy under applicable law.

Refusal or Discontinuation of Service

We reserve the right to refuse, discontinue, or terminate a service or business relationship when necessary, including situations involving:

threatening behavior;
abusive communication;
harassment;
inappropriate conduct;
repeated policy violations;
fraudulent activity;
unsafe requests;
misuse of services;
or requests outside the practitioner’s professional or ethical boundaries.

Termination or refusal of service because of customer or client conduct does not automatically create eligibility for a refund.

Services already provided, preparation already performed, reserved appointment time, digital materials already supplied, and products already fulfilled are generally non-refundable for a change of mind. Any undelivered portion will be reviewed under the circumstances and applicable law.

Chargebacks & Payment Disputes

Customers are encouraged to contact us directly regarding an order or service concern before initiating a payment dispute.

A payment dispute will be reviewed under the payment provider’s procedures. This policy does not limit any lawful dispute rights.

We may provide the payment processor with applicable transaction documentation, including:

order records;
payment records;
delivery records;
shipping information;
communications;
appointment records;
policy acknowledgments;
digital-access records;
service records;
and fulfillment documentation

when responding to a payment dispute.

Promotional Codes, Credits & Gift Purchases

Discounts, promotional codes, promotional credits, and special offers have no cash redemption value.

Gift purchases are subject to the same applicable final-sale, product, service, scheduling, and fulfillment terms as purchases made for oneself.

Unused promotional discounts are not refundable or redeemable for cash.

Purchase Policy Acknowledgment

By completing a purchase through Nyxele or Nyxele’s Study, you acknowledge that:

Sales are generally final for ordinary returns and changes of mind, subject to the specific terms below and applicable law.

Ordinary returns and changes of mind are subject to the final-sale terms above; order issues and any rights required by law are reviewed separately.

Rescheduling, replacement, correction of an order issue, and technical assistance are available as described above. Any refund or other remedy will depend on the circumstances and applicable law.

Customers are strongly encouraged to contact us with any questions before completing a purchase.

Related Policies

This policy should be read together with all policies applicable to your purchase, including:

Terms & Conditions
Privacy Policy
Spiritual & Wellness Disclaimer
Product Use & Safety Policy
Shipping Policy
Digital Products & Educational Content Policy
and any applicable product, service, course, or appointment-specific terms.

Contact Us

If you have questions about a product, service, appointment, order, or this policy, please contact us through the Contact Us page before completing your purchase whenever possible.

For an existing purchase, please include your order information so the transaction can be located.

By completing a purchase through Nyxele or Nyxele’s Study, you acknowledge that you have reviewed this policy, including its final-sale terms, rescheduling rules, and order-issue process.

Last Updated: September 23, 2026