Shipping Policy

This Shipping Policy applies to physical products purchased from Nyxele. It explains how orders are prepared and shipped, and what to do if a delivery problem occurs. Services, appointments, downloads, and other electronically delivered items do not require physical shipping.

Order Processing

The preparation time for a product is shown on its product page or at checkout when applicable. Many Nyxele items are handcrafted or made after an order is placed, so preparation time may differ between products. Processing time is separate from carrier transit time.

We will ship within the stated timeframe or, if no timeframe is stated, within the time required by applicable law. If we cannot ship on time, we will contact you with the available delay and cancellation options. Where required, you may agree to the revised shipping date or cancel the unshipped order for a prompt refund. A final-sale term does not take away this right.

Business Days

Unless a product page says otherwise, business days are Monday through Friday, excluding federal holidays and announced business closures. An order placed outside business hours may begin processing on the next business day.

Shipping Rates & Availability

Available shipping methods and any shipping charge are shown at checkout before you place your order. Rates may depend on the destination, package, and method offered. A shipping promotion applies only under its stated conditions.

We ship only to destinations offered at checkout. Some items may be restricted from certain destinations or shipping methods. If we discover that an order cannot be shipped as placed, we will contact you to resolve it or refund the affected unshipped item.

Shipping Confirmation & Tracking

When your order is ready for shipment, we will send a confirmation to the email address provided at checkout. Tracking will be included when available. A shipping label may be created before the carrier accepts or scans the package, so tracking can take time to update.

Delivery Estimates & Carrier Delays

Carrier transit times and estimated delivery dates are estimates unless Nyxele expressly offers a guaranteed delivery service. Weather, holidays, transportation problems, and carrier service interruptions may affect delivery after shipment. A carrier delay alone does not automatically cancel the order or qualify it for a refund, but we will review delivery concerns under this policy, our Refund, Return, & Exchanges Policy, and applicable law.

Shipping Addresses & Changes

Please check the recipient name, street address, apartment or unit number, city, state, ZIP code, and email address before completing checkout. Gift orders need the recipient’s complete address too.

If you notice an error, contact Nyxele promptly with your order number and the correct address. We will try to update an order that has not shipped, but changes cannot be guaranteed once it has been prepared or handed to the carrier.

Returned, Refused & Unclaimed Packages

If a package is returned because of an incorrect address supplied at checkout, a refused delivery, or failure to collect it, contact us so we can review the next step. If reshipping is possible, you may need to pay the additional shipping charge before it is sent again. These circumstances do not automatically cancel the purchase or create a refund; any resolution remains subject to applicable law and our Refund, Return, & Exchanges Policy.

Packages Marked Delivered

If tracking says delivered but you cannot find the package, check the delivery location, household members, parcel lockers or mailroom, and the carrier’s delivery details. Then contact Nyxele with your order number and tracking information. We will review the circumstances and, when useful, assist with a carrier inquiry. A delivery scan alone does not settle every report that an order was not received.

Packages Lost in Transit

If tracking stops updating or a package appears lost, contact Nyxele with your order number. We will review the shipment and available carrier information. If the package is confirmed lost, we will determine an appropriate resolution, which may include reshipment or a refund, consistent with applicable law.

Damaged, Missing or Incorrect Items

If your order arrives damaged, incomplete, or different from what you ordered, please contact us as soon as possible, ideally within 48 hours of delivery. A report made later will still be reviewed. Keep the product, shipping box, internal packaging, and label while we assess the issue.

Include your order number, a short description, and clear photos of the item, packaging, and shipping label when possible. Do not use a product that arrives broken, leaking, contaminated, or otherwise appears unsafe. Details about corrections, replacements, and refunds are in our Refund, Return, & Exchanges Policy.

Heat- or Cold-Sensitive Products

Candles, balms, butters, oils, and other handcrafted items may soften, harden, or change texture during transit. Please retrieve packages promptly in extreme temperatures. If an item arrives damaged or appears unsafe or unusable, do not use it; contact Nyxele with photos so we can review the problem. A temperature change is not automatically a defect, and a genuine defect is not dismissed as a normal variation.

Multiple Orders & Split Shipments

Separate orders may ship separately and are not guaranteed to be combined. One order may also arrive in more than one package; if so, we will provide separate tracking when available. Check all shipment details before reporting an item missing.

International Shipping

International shipping is available only when offered for your destination and product at checkout. Customs duties, import taxes, and local charges may be collected by the destination country or carrier and are the recipient’s responsibility unless checkout expressly states otherwise. Customs processing and destination restrictions may delay or prevent delivery. Contact Nyxele if you are unsure whether an item can be shipped to your location.

Returns, Cancellations & Related Policies

Ordinary returns, cancellations, and refunds are addressed in the Refund, Return, & Exchanges Policy. For product handling and safe use, see the Spiritual Services, Product Use & Safety Disclaimer. Please also review the Terms & Conditions when placing an order.

Contact Nyxele

For shipping questions or an order concern, use the Contact page and include your order number and relevant tracking details. If a package or item was damaged, include the available photos and retain its packaging while the issue is reviewed.

Last Updated: September 23, 2026